Damaged Items

If the unfortunate event happens that an item arrives damaged. You should contact us within the first 14 days of the arrival of your package, we reserve a small stock of copies for replacement. If that stock is empty as well you may be eligable for a refund. Important to be aware of first is, that you are only eligible for compensation for damage that happened in the manufacturing/packaging process.  Still if you have a damaged copy please send us pictures so we are up to date, and we might still be able to help you with a possible replacement copy or refund. You can always request to have your vinyl shipped outside the jacket. Just sent us an email with your order number before the shipping process starts.

Cancellations / Exchanges 

All sales are final. We understand sometimes unexpected things happen so.. If you want to cancel/refund your order do this ASAP by contacting us and we might be able to help you. But don’t count on it.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send
us an email at toweringaboverecords@gmail.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To complete your return, we require a receipt or proof of purchase.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
toweringaboverecords@gmail.com.